Electronic Complaint Management System
Abstract
Online Complaint management system
Abstract
Complaint Management System is one of latest productivity enhancement tools used widely by all organizations, wherever there is a need of booking of complaint via operator and analysis of complaints which are made or are pending. Online complaint management system the issues of the customers can be registered online and resolved by the admin. Also flexibility is provided to the customers can easily resolve their issues by communicating with the admin. This web application acts as a bridge between customer and company in which customer directly register their complaint. Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Website allows customer to register complaint and automatically schedules and prompts operators to source complaint to concerned departments.
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